FedDev Ontario service delivery

Our service vision

To provide effective, efficient and client-focused programs and services that contribute to a more competitive, innovative, and diversified southern Ontario economy.

Our pledge

FedDev Ontario will serve you in English or French and is committed to delivering services that are:

  • High quality: You will receive comprehensive information and services delivered by knowledgeable and courteous staff.
  • Accessible: FedDev Ontario can be reached by email, mail or phone. Applicants can submit applications online 24 hours a day, seven days a week during an intake period. Applications can also be submitted by email or mail. Our website complies with the Standard on Web Accessibility.
  • Timely: You can expect to receive attentive, prompt and responsive services.

Our targets

Acknowledgment of receipt of application

FedDev Ontario will acknowledge receipt of an application within two (2) business days of receiving a signed funding application.

Application processing time

Multiple factors impact the assessment of an application. The Agency aims to process every application as quickly as possible. Each project is assessed against various objective criteria established by each program or initiative. The time taken to assess an application depends on a number of factors including:

  • The complexity of the project and completeness of the application;
  • Additional regulatory requirements or consultations required;
  • The extent to which public funds are available; and
  • Whether additional information is needed to properly assess the file.


FedDev Ontario will provide payment within 30 business days of receiving a complete claim, including all required claim information, from the recipient.

For the majority of recipients, FedDev Ontario reimburses eligible project costs that the recipient has incurred, in line with their signed contribution agreements.

Once a cost has been incurred and paid by the recipient, the recipient will send a list of these expenses to FedDev Ontario. Once the supporting documentation has been verified, FedDev Ontario will reimburse the recipient for eligible costs incurred.

The time taken to reimburse a client depends on a number of factors including:

  • Whether the appropriate documentation is submitted to support a cost, including the clarity of scanned documents;
  • Negotiation of amendments to the agreement;
  • Timing of responses related to eligibility of certain items; and
  • Peak demand periods such as fiscal year end.

Our results

Annual results for service standards are available in the GC InfoBase.